Refund policy
NINI Return & Refund Policy
We hope you love your NINI piece. Because many of our pieces are handmade in small batches, slight variations in color, texture, shape, and finish may occur. These subtle differences are part of the handmade nature of each piece and are not considered defects.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- Returned with its original packaging
Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was sent.
Original shipping charges are non-refundable.
Final Sale & Made-to-Order Items
Custom, personalized, made-to-order, altered, or specially sized pieces are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
Items marked Final Sale are also not eligible for return.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your piece arrives damaged, defective, or you receive the wrong item, contact us within 3 days of delivery with your order number and clear photos of the item and packaging.
We will review the issue and work with you to make it right.
Refunds
Once your approved return is received and inspected, we will notify you. Approved refunds will be issued to the original payment method.
Please allow additional processing time for your bank or credit card provider to post the refund.
Natural & Handmade Materials
Some NINI designs incorporate glass, beads, stones, pearls, handmade components, or artisan-made elements. Natural variations, irregularities, minor differences in shape, and subtle variations between pieces are expected and contribute to the individuality of each design.